WELCOME SERVICES
Airport services
Arrange taxi pick-up from the host city airport or train station and transport to the final destination (e.g., hotel, temporary accommodation, or permanent residence). Taxi fare is to be recharged at cost.
Area Orientation/Preview trips
Includes pre-arrival needs analysis, city information pack, visits to shopping areas, residential areas, sample properties, school locations, medical facilities, transportation, and local amenities.
Covers city information, a guided tour of residential areas and viewing of sample properties (if available), overview of public transportation, shopping and healthcare options, daycare reviews, leisure and hobby facilities. A more extensive introduction with additional site visits and networking opportunities.
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Temporary accommodation
Permanent Accommodation
Tenancy management
Utility services
Includes pre-arrival needs analysis, a guided tour of residential areas, accompanied property inspections, lease negotiations, property condition reports, and handover assistance. Expanded version with more property viewings and negotiations.
1. Coordination of lease-related payments including security deposit, first month’s rent, and broker fee;
2. Liaison with landlords for all tenancy-related matters such as lease commencement, ongoing communication, and issue resolution;
3. Management of maintenance requests, including coordination with landlords and service providers;
4. Operation of a support hotline for expatriates to address urgent housing-related matters;
5. Provision of on-site support when necessary (e.g., move-in/out inspections, issue escalation);
6. Negotiation and coordination of lease renewals, break clauses, and lease extension agreements
The Temporary Accommodation Booking & Management service must include the following components:
• Conduct a briefing call and needs analysis with the assignee to understand preferences, budget, and duration.
• Research temporary accommodation options, providing up to six choices to HR (subject to market availability). HR will then shortlist up to three options, with preference given to providers within the Generali network.
• Share the shortlisted options with the employee for final selection.
• Secure the accommodation by negotiating the best possible rates on behalf of the assignee and Generali.
• Ensure the employee receives arrival instructions prior to check-in.
• Manage the booking for the full duration of the stay and arrange extensions if necessary:
- Standard Assignment: entitled up to 2 months
- Permanent Transfer: entitled up to 3 months
- Short & Commuter Assignment: entire duration of the assignment
• Coordinate payment of invoices, ensuring accuracy and timely processing.